wilybear.com prioritizes the safety and security of customers through various warranty facilities.
All these warranty facilities give you limited warranty rights from wilybear.com for the duration specified on the product description page.
The Limited Warranty Time Period starts on the date of purchase from wilybear.com. The limited warranty applies to the physical product, and only for physical products, purchased from Online Shop wilybear.com.
Currently we are only providing replacement warranty only.
What Does Replacement Warranty Cover ?
The ”replacement Warranty” covers any material defects while receiving the product from our shipping partner. The following terms and conditions apply under the said warranty:
If you found any product defect which is not usual while receiving the products from out authorised carrier for the first time.
For example, in case of mobile phones and tablets; broken display, bending, scratch, dent, burn, soaked or liquid damage etc.
How to Obtain Warranty Service and Where Should I Go ?
In case of any product defects while receiving, you should inform us by contacting wilybear customer support at +88013xxxxxxx.
In case of any product defects while receiving, you should inform us by contacting wilybear customer support at +88013xxxxxxxx.
Conditions To Get replacement Warranty:
In case of Dhaka:
- The product must be opened in front of delivery man or courier service office while receiving.
- Capture a video while opening and checking the product and the video must be sent to us. provided that the video must be uncut and unedited.
*** Some promotions may or may not follow this policy.
*** wilybear.com and its authorized persons have full authority to bring changes in any service warranty policies.
*** Terms of service and warranty may change with or without prior notice, consumers are responsible of keeping up with all policy changes.